Frequently Asked Questions

Q1: Is there a minimum order quantity (MOQ)?
A: No minimum — you can start with just one unit. We encourage new partners to try a sample first before placing bulk orders.

---

Q2: Can I order samples first?
A: Absolutely. We recommend starting with 1–2 units to check quality before committing to larger orders. Contact us via WhatsApp for sample pricing.

---

Q3: How long does production and shipping take?
A: Processing time varies by style and color. Standard styles typically ship within 3–5 business days. Custom colors and styles may require additional production time. Exact timelines will be confirmed via WhatsApp when you place your order. After shipment, express delivery to the U.S. typically takes 3–5 business days.

---

Q4: What payment methods do you accept?
A: We accept PayPal and bank transfer (T/T). Bank transfer orders receive an additional 5% discount.

---

Q5: What is your return policy?
A: Please inspect your order upon arrival and report any manufacturing defects within 7 days of receipt with photos. We will review each case and work with you on a fair resolution.

---

Q6: How do I get pricing or place an order?
A: Use our Instant Quote tool for instant wholesale pricing. When you're ready, click the WhatsApp button to send your configuration directly — our team will confirm all details and guide you through the process.

---

Q7: Do you ship internationally?
A: Yes. For regions outside the U.S., products will be shipped directly from our factory. Shipping time and cost will be confirmed via WhatsApp based on your location and order weight.

---

Q8: How should I care for the wig?
A: Wash regularly with a sulfate-free shampoo. Use a silk or satin bonnet during sleep. Avoid excessive heat or styling products. With proper care, your wig can last over one year.